Privacy Policy
Parul Pharmaceuticals Pvt. Ltd.
Website: https://www.parulpharmaceuticals.in/
Customer Support Email: ecom@parulpharmaceuticals.in
INTRODUCTION
Parul Pharmaceuticals Pvt. Ltd. (“Parul Pharmaceuticals”, “Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of visitors and customers using our website, https://www.parulpharmaceuticals.in/ (“Website”).
This Privacy Policy explains what information we may collect, how we collect and use it, when we may share it, how we protect and retain it, and the choices and rights available to you under applicable laws.
This Privacy Policy applies to information collected through our Website and in connection with purchases, customer support, and related communications. It does not cover third-party websites or services that operate under their own privacy policies.
Our Website is intended for the purchase of products listed on it. We do not offer online medical consultations, laboratory testing services, surgical services, or the dispatch of surgical products through the activities covered by this Policy.
Please read this Policy carefully before using the Website or placing an order.
DEFINITIONS
Personal Data: Information about an identifiable individual that is protected as personal data under applicable law.
Cookies: Small text files or similar technologies stored on or accessed through your device to support Website functionality, remember preferences, and understand Website usage.
Service Providers: Third parties engaged by us to provide services such as payment processing, Website hosting, order fulfilment, delivery, customer support, analytics, and information security.
User or You: Any individual who visits, accesses, registers on, or purchases products through the Website.
Applicable Laws: The laws and regulations applicable to our collection, use, storage, disclosure, and protection of personal information, including applicable Indian data-protection and consumer-protection laws.
INFORMATION WE MAY COLLECT
Depending on how you use the Website and the information required to complete a transaction, we may collect the following categories of information.
3.1 Contact and identification information
- Name and, where applicable, age or date of birth.
- Mobile number and email address.
- Billing address, shipping address, city, state, and PIN code.
- Other information you voluntarily provide to us when contacting customer support.
3.2 Account information
If account registration is available, we may collect your login details, account preferences, and information necessary to authenticate and manage your account. We do not ask you to share your account password with our customer-support team.
3.3 Order and transaction information
- Products ordered, quantities, order numbers, and order history.
- Order date, invoice details, applicable taxes, discounts, and total purchase value.
- Delivery status, cancellation requests, return or refund requests, and customer complaints.
- Transaction references and payment status received from payment service providers.
3.4 Payment information
Payments may be processed through third-party payment gateways or other authorised payment service providers. We may receive transaction confirmations, payment references, payment status, and limited information required to reconcile a transaction.
We do not intend to collect or store complete card numbers, card security codes, or banking passwords on our own systems where payment processing is handled by a third-party payment provider. Payment information submitted directly to a payment provider is subject to that provider’s applicable terms and privacy practices.
3.5 Technical and usage information
When you visit the Website, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address.
- Browser type, operating system, and device information.
- Pages visited, time spent on pages, referral source, and interaction with Website features.
- Approximate location inferred from technical information, where available.
- Cookies and similar identifiers, subject to applicable consent requirements and your browser settings.
3.6 Communications, feedback, and reviews
We may collect information contained in emails, support requests, feedback, product reviews, surveys, and other communications you voluntarily submit to us.
3.7 Health-related information
Our Website is not intended to provide medical consultations or laboratory testing services. We do not intentionally seek detailed medical histories, laboratory results, or other health records for ordinary product purchases.
If you voluntarily provide health-related information in a customer-support request or where it is genuinely required for a lawful product-related purpose, we will handle it only as permitted by applicable law and for the relevant purpose. Please avoid sending unnecessary medical records or sensitive information through ordinary email.
HOW WE COLLECT INFORMATION
We may collect information through the following methods:
Information provided directly by you: When you register, place an order, enter delivery details, contact customer support, submit a review, or otherwise communicate with us.
Information generated through transactions: When an order is placed, payment is processed, a shipment is tracked, or a return, refund, or complaint is handled.
Automatic collection: Through Website logs, cookies, and similar technologies, depending on the Website’s technical configuration and your preferences.
Information from service providers: We may receive transaction status from payment gateways, delivery updates from logistics providers, and technical or security information from Website service providers, where required to provide the relevant service.
We will not intentionally collect more personal information than is reasonably necessary for the relevant purpose, subject to applicable legal and regulatory requirements.
HOW WE USE YOUR INFORMATION
We may use your information for the following purposes:
- Order processing: To receive, verify, process, invoice, fulfil, and deliver your orders.
- Customer communication: To send order confirmations, payment updates, dispatch notifications, delivery updates, and responses to your queries.
- Payments and refunds: To confirm transactions, prevent duplicate payments, process eligible refunds, and maintain transaction records.
- Customer support: To investigate complaints, product-related concerns, delivery issues, return requests, and disputes.
- Website operations: To maintain, troubleshoot, personalise, and improve the Website and its functionality.
- Security and fraud prevention: To identify suspicious transactions, prevent unauthorised access, protect users and the Company, and investigate suspected fraud or misuse.
- Legal and regulatory compliance: To comply with applicable laws, lawful requests, record-keeping requirements, and regulatory obligations.
- Business analysis: To understand general purchasing patterns and Website performance using aggregated or appropriately de-identified information where feasible.
- Marketing communications: To send promotional offers, product updates, or other marketing communications where permitted by law and, where required, with your consent.
- Other notified purposes: For another specific purpose disclosed to you when the information is collected or otherwise permitted by applicable law.
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted by applicable law.
COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies and similar technologies to:
- Enable essential Website functions and maintain security.
- Remember certain preferences and improve navigation.
- Understand Website traffic and performance.
- Support analytics and, where enabled and legally permitted, advertising or marketing measurement.
You may manage or disable cookies through your browser settings. Blocking certain cookies may affect some Website functions or prevent features from working as intended.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. The specific cookies used may change as the Website and its service providers change.
SHARING AND DISCLOSURE OF INFORMATION
We do not sell your personal information to third parties for their independent commercial use. We may disclose information to the following categories of recipients where reasonably necessary and legally permitted.
7.1 Service providers
We may share relevant information with providers supporting:
- Website hosting, maintenance, and security.
- Payment processing and transaction reconciliation.
- Warehousing, order processing, packaging, and delivery.
- Customer support, email, SMS, and other transactional communications.
- Website analytics and performance monitoring.
These providers should receive only the information reasonably required to perform their services and must be subject to appropriate contractual, confidentiality, and security obligations, as applicable.
7.2 Logistics and delivery partners
We may provide the recipient’s name, delivery address, contact number, and necessary order details to logistics partners to deliver your purchase and manage delivery-related issues.
7.3 Professional advisers and business partners
We may share relevant information with legal advisers, auditors, accountants, insurers, or other professional advisers where necessary for legitimate business, compliance, or dispute-related purposes. Any additional sharing with business partners for their own marketing purposes will be subject to applicable law and any required consent.
7.4 Legal, regulatory, and security purposes
We may disclose information where required by law, a court order, or a lawful request from a competent authority, or where reasonably necessary to investigate suspected fraud, protect rights, enforce our Website terms, or safeguard the security of the Website and its users.
7.5 Business transfers
If the Company undergoes a merger, restructuring, sale, acquisition, or transfer of business or assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
We do not authorise third parties receiving information from us to use it for unrelated purposes merely because the information has been shared with them. Independent third-party websites and payment services may, however, process information under their own privacy policies.
MARKETING AND COMMUNICATION PREFERENCES
We may send service-related communications necessary for your transactions, including order confirmations, payment notifications, shipping updates, refund communications, and responses to support requests.
Where permitted by law and, where required, with your consent, we may also send promotional messages about our products, offers, and services.
You may opt out of marketing emails by using the unsubscribe option, where available, or by contacting us at ecom@parulpharmaceuticals.in. You may also use the applicable opt-out mechanism for promotional messages.
Opting out of marketing will not prevent us from sending essential communications relating to your orders, account security, legal obligations, or customer-support requests.
DATA SECURITY
We take reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
Depending on the systems and services used, these measures may include access controls, authentication, security monitoring, secure data transmission, and contractual safeguards with relevant service providers.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take appropriate measures required by applicable law to protect information and respond to security incidents.
If you suspect unauthorised access to your account or misuse of your personal information, please contact us promptly at ecom@parulpharmaceuticals.in.
DATA RETENTION AND DELETION
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, including processing orders, providing customer support, handling returns and refunds, maintaining business records, preventing fraud, resolving disputes, and meeting legal or regulatory obligations.
The applicable retention period may vary according to the type of information and the purpose for which it is used.
When information is no longer required, we will take reasonable steps to delete it or make it no longer identifiable, subject to applicable law and legitimate record-retention requirements.
Some information may remain in restricted backups or archives for a limited period, or may need to be retained where required by law. Where deletion is requested, we will assess the request in accordance with applicable law and explain any lawful reason why certain information must be retained.
YOUR RIGHTS AND CHOICES
Subject to applicable law, you may have the right to:
- Access information: Request information about the personal data we process about you, to the extent provided by law.
- Correction and updating: Request correction or updating of inaccurate or incomplete personal information.
- Deletion: Request deletion of personal information where it is no longer necessary or where deletion is otherwise available under applicable law.
- Withdraw consent: Withdraw consent for processing that relies on your consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal and may affect services that depend on that information.
- Opt out of marketing: Withdraw or modify your preferences for promotional communications.
- Raise a grievance: Contact us if you believe your personal information has been handled improperly.
- Exercise other statutory rights: Exercise any additional rights available under applicable data-protection law.
To submit a request, email ecom@parulpharmaceuticals.in with the subject line “Privacy Request”. We may request reasonable information to verify your identity before acting on a request, to protect your information from unauthorised disclosure.
We will respond within the time period prescribed by applicable law. Requests may be restricted where the law requires or permits us to retain or process the information, or where complying would adversely affect the rights of others.
Where applicable law provides a right to nominate another individual to exercise specified rights in the event of death or incapacity, you may exercise that right in the manner prescribed by law.
CHILDREN AND MINORS
The Website is not intended to be used independently by individuals under 18 years of age to create accounts or make purchases.
If a minor accesses the Website or a product is purchased for a minor, the purchase and use must be handled by a parent or lawful guardian, subject to applicable law and any product-specific legal requirements.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited. If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.
THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites, payment gateways, or other external services. These services may collect information directly from you and operate under their own terms, privacy policies, and security practices.
Parul Pharmaceuticals does not control the privacy practices of independent third parties. We encourage you to review the relevant third party’s privacy policy before submitting personal information to it.
This provision does not limit any responsibility that cannot lawfully be excluded under applicable law.
WHERE INFORMATION IS PROCESSED
Your information may be processed or stored by us or our service providers in locations where their systems operate. We will handle any transfer or processing of personal information in accordance with applicable Indian law and any applicable restrictions or safeguards relating to cross-border transfers.
For information about a particular processing arrangement, you may contact us using the details provided below.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website features, service providers, or applicable law.
The revised Policy will be published on the Website with an updated effective date. Where required by law, we will provide notice of material changes or obtain consent before implementing changes that require consent.
We encourage you to review this page periodically. Your continued use of the Website does not replace any consent or notice that we are legally required to obtain or provide.
GRIEVANCE REDRESSAL AND PRIVACY CONTACT
For privacy-related requests, questions, complaints, or suspected misuse of personal information, please contact:
Grievance Officer / Privacy Contact
Company: Parul Pharmaceuticals Pvt. Ltd.
Designation: Grievance Officer,
- Business Address: A-71, Ashoknagar, Near Lions Hall, Gadapura, Vadodara – 390007, Gujarat, India.
- Registered Office: Limda, Taluka Waghodia, Vadodara – 391760, Gujarat, India.
- Corporate Office: 2nd Floor, Vadodara Startup Studio, Above Diva Children’s Hospital,
Near Amit Nagar Circle, VIP Road, Karelibaug, Vadodara – 390022. Gujarat, India
Please include sufficient details to help us understand and investigate your concern. We may contact you for additional information or identity verification where reasonably necessary.
Consumer grievances will be acknowledged and addressed within the timelines required by applicable law. Under the Consumer Protection (E-Commerce) Rules, 2020, the applicable grievance officer must acknowledge a consumer complaint within 48 hours and redress it within one month from receipt. Any shorter or additional deadline imposed by applicable law will also be followed.
GOVERNING LAW
This Privacy Policy shall be interpreted in accordance with the laws of India. Any dispute shall be dealt with by a court or authority having jurisdiction under applicable law. Nothing in this Policy limits any statutory rights or remedies available to a user under applicable data-protection, consumer-protection, or other laws.
SEVERABILITY
If any provision of this Privacy Policy is held invalid or unenforceable by a competent authority, that provision shall be interpreted or limited to the extent necessary, and the remaining provisions shall continue to apply, to the extent permitted by law.
CONTACT US
For any questions regarding this Privacy Policy or our handling of personal information, please contact:
Parul Pharmaceuticals Pvt. Ltd.
Email: ecom@parulpharmaceuticals.in
Website: https://www.parulpharmaceuticals.in/
Thank you for trusting Parul Pharmaceuticals.
Effective Date: 16 October 2026