Shipping & Delivery Policy
Parul Pharmaceuticals Pvt. Ltd.
Website: https://www.parulpharmaceuticals.in/
Shipping Support: ecom@parulpharmaceuticals.in
Introduction
This Shipping and Delivery Policy applies to orders placed through the online platform of Parul Pharmaceuticals Pvt. Ltd. (“Company”, “we”, “us” or “our”).
The Company endeavours to dispatch and deliver orders safely, accurately and within the estimated timelines communicated at checkout or through subsequent order updates. Delivery is subject to product availability, payment confirmation, legal requirements, the delivery location and courier service availability.
Order Processing and Dispatch
Orders will generally be processed after order confirmation, successful payment where applicable, inventory verification and completion of any legally required checks.
Processing and dispatch timelines may vary depending on the product, order volume, holidays, verification requirements and operational circumstances.
An order confirmation or payment receipt does not necessarily mean that the order has been dispatched. Dispatch confirmation will be communicated through the available channels when applicable.
The Company may place an order on hold or cancel it where necessary because of product unavailability, pricing or inventory errors, failed payment verification, incomplete delivery details or legal or regulatory restrictions. Where payment has been collected and a refund is due, it will be handled in accordance with the Refund Policy.
Delivery Areas and Estimated Timelines
Delivery availability and estimated timelines will be shown at checkout or communicated through the order updates, wherever available.
Delivery timelines are estimates and are not guaranteed unless expressly stated otherwise. Delays may arise from courier operations, weather conditions, transport disruptions, public holidays, local restrictions, incorrect addresses or other circumstances beyond the Company’s reasonable control.
If a material delay becomes known, the Company will endeavour to provide an update where reasonably practicable.
Shipping and Handling Charges
Applicable shipping, handling or delivery charges will be displayed before the customer completes the order.
Charges may vary based on delivery location, order value, product requirements, weight, courier service and any applicable promotional offer.
Any free-shipping offer will be subject to its stated terms, eligibility requirements and validity period. The Company reserves the right to amend future offers, provided that the changes do not retrospectively alter a completed transaction or violate applicable law.
Delivery Address and Customer Responsibilities
Customers are responsible for providing a complete and accurate delivery address, a valid contact number and any other information reasonably required to complete delivery.
Customers should review the delivery details before placing an order and promptly notify the Company of any error. Address changes may not be possible after dispatch.
If an incorrect or incomplete address prevents delivery, the Company may coordinate with the customer and delivery partner to determine whether delivery can be completed or the order must be returned to origin. Any resulting charges or refund adjustments must comply with applicable law and the transaction terms.
Receipt and Inspection of Delivery
Customers are advised to check the package upon receipt for visible damage, tampering, incorrect products or missing items.
Where the outer package appears seriously damaged or tampered with, the customer should, where possible, record the condition, refuse delivery if appropriate and promptly notify ecom@parulpharmaceuticals.in.
If a discrepancy is discovered after opening the package, the customer should retain the packaging, product, invoice and other relevant evidence and report the issue within 2 calendar days of delivery, wherever practicable.
The reporting period will not override any mandatory statutory right or remedy. Delivery records, photographs, courier records and other reasonable evidence may be used to investigate a complaint.
Delivery Attempts and Failed Delivery
The delivery partner may make delivery attempts in accordance with its operational procedures. Customers should remain reachable and provide reasonable assistance to facilitate delivery.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, access is restricted or reasonable delivery attempts fail, the Company may coordinate a further attempt or arrange return to origin, depending on the circumstances.
Any cancellation, reshipment, charge or refund arising from a failed delivery will be assessed under the applicable policy and law. The Company will not apply a charge or deny a statutory remedy merely because a delivery attempt failed.
Lost, Delayed or Misdelivered Orders
Customers who believe an order is lost, significantly delayed or delivered to the wrong address should email ecom@parulpharmaceuticals.in with their order number and relevant details.
The Company may investigate the matter using courier tracking, proof of delivery, dispatch records and other available information. Where an order is verified as lost, misdelivered or otherwise not supplied as required, the Company will determine and provide an appropriate remedy in accordance with applicable law, which may include re-delivery, replacement or refund.
A courier status marked “delivered” may be considered as evidence but will not, by itself, prevent the Company from investigating a genuine delivery dispute.
Packaging, Storage and Regulated Products
Products will be packed in a manner reasonably appropriate to their nature and applicable requirements.
Products requiring special storage, temperature control, prescription verification or other regulatory safeguards will be handled and transported in accordance with applicable law and the relevant product requirements.
The Company may restrict or decline delivery where safe and lawful fulfilment cannot be ensured. Customers should follow the storage instructions supplied with the product and should not use a product that appears damaged, tampered with or otherwise unsuitable for use.
Returned regulated products will be handled in accordance with applicable law and will not automatically be returned to saleable inventory.
Events Beyond the Company’s Reasonable Control
The Company will not be responsible for a delay caused solely by events beyond its reasonable control, including natural disasters, severe weather, transport interruptions, public emergencies, government restrictions or significant courier disruptions.
The Company will endeavour to minimise the impact of such events and communicate material changes where reasonably practicable. This clause does not remove any refund, cancellation or other remedy required by applicable law.
Shipping Charges on Returns and Refunds
For a verified incorrect, damaged, expired or defective delivery attributable to the Company or the delivery process, reasonable return shipping costs will generally be borne by the Company, subject to applicable law.
For a return requested solely because of a change of mind, where such a return is permitted, the customer may be responsible for return shipping costs if this was appropriately disclosed and is lawful.
Refunds of original shipping or handling charges will be assessed based on the circumstances of the transaction and applicable law. No charge will be retained or deducted where doing so would violate applicable law.
Limitation of Liability
To the extent permitted by law, the Company will not be liable for delays caused solely by third-party courier services or events beyond its reasonable control. However, the Company remains responsible for its own obligations under applicable law and will address verified delivery failures through the appropriate remedy.
Nothing in this policy excludes liability for fraud, wilful misconduct or any liability that cannot legally be excluded or limited.
Contact
For shipping, tracking, delivery or package-related complaints:
Email: ecom@parulpharmaceuticals.in
Website: https://www.parulpharmaceuticals.in/
Please include your order number, tracking reference if available, delivery address details relevant to the issue and a brief description of the concern.
Effective Date: 16 October 2026