Refund Policy
Parul Pharmaceuticals Pvt. Ltd.
This Refund Policy governs refunds for eligible purchases made through https://www.parulpharmaceuticals.in/.
Circumstances Eligible for Refund
A refund may be considered in the following circumstances:
- An incorrect product has been delivered and an appropriate replacement is unavailable or not accepted as a suitable resolution.
- A product is verified as damaged, defective, expired or otherwise not compliant with the confirmed order.
- A product or quantity paid for has not been delivered.
- An order is cancelled by Parul Pharmaceuticals after payment has been received.
- An eligible return is approved and a refund is considered the appropriate remedy.
- A refund is otherwise required under applicable law.
The availability of a refund will be assessed based on the facts of the case, supporting evidence, product requirements and applicable law.
Refund Request and Verification
Customers should provide the order number, invoice details, payment reference where available, product details and a clear description of the issue.
The Company may review:
- Order confirmation and invoice records.
- Payment and transaction records.
- Dispatch, packing and delivery records.
- Product batch, manufacturing and expiry details, where applicable.
- Photographs, courier records and other relevant evidence.
- Any additional information reasonably required to assess the request.
The Company may seek clarification from its fulfilment partner, courier, payment gateway or other relevant party.
A refund will not be withheld merely because an investigation is pending where applicable law requires the refund or other remedy to be provided within a prescribed period.
Refund Processing Timeline
For an approved refund, Parul Pharmaceuticals aims to initiate processing within 8–10 business days after approval, subject to the applicable legal requirements and any shorter mandatory timeline.
The time taken for the funds to appear in the customer’s account may depend on the payment gateway, bank, card issuer or payment service provider.
Where a statutory deadline applies, that deadline will prevail over the indicative processing timeline stated in this policy.
The Company will communicate the refund status or reference number, where available, through the contact details associated with the order.
Refund Method
Refunds will ordinarily be made through the original payment method used for the transaction.
Where a refund to the original payment method is not technically possible, the Company may request the customer’s verified bank or other payment details and use an appropriate lawful alternative.
For cash-on-delivery orders, an approved refund may be made through a verified bank transfer or another mutually appropriate payment method, subject to reasonable verification.
Customers should provide accurate payment details and must not share their passwords, PINs, OTPs or other confidential banking credentials with anyone claiming to process a refund.
Refund Amount and Charges
The refund amount will be determined by reference to the product price actually paid, the quantity affected and the circumstances of the claim.
Shipping, handling and other charges will be assessed according to the reason for the refund and applicable law.
Where the Company is responsible for an incorrect, damaged, defective or otherwise non-compliant delivery, applicable delivery or return charges will be refunded as required by law.
No deduction will be made where such deduction is prohibited by applicable law.
Partial Refunds
Where only part of an order is affected, the Company may process a refund for the affected product or quantity, together with any applicable associated charges.
The treatment of bundled offers, discounts, promotional benefits or free products will be determined on the basis of the actual transaction, disclosed offer terms and applicable law.
Failed, Delayed or Unsuccessful Refunds
If an approved refund does not appear within the expected period, customers should contact the Company with their order number and payment reference.
The Company will review the transaction and, where necessary, coordinate with the relevant payment provider or bank.
If a refund transaction fails or is reversed, the Company may require reasonable verification before reprocessing it. The Company will not require customers to disclose confidential banking credentials to resolve a refund issue.
Fraud Prevention
The Company may investigate suspected duplicate claims, manipulated evidence, payment disputes or other potentially fraudulent activity.
Any decision to decline a claim or take further action will be based on the available evidence and applicable law. This provision does not restrict legitimate customer complaints or statutory remedies.
Contact and Legal Rights
Refund requests may be raised through the customer-support details displayed on https://www.parulpharmaceuticals.in/, ecom@parulpharmaceuticals.in
The Company will handle consumer grievances in accordance with applicable statutory requirements.
Nothing in this policy limits any mandatory right or remedy available to a customer under Indian law.
Parul Pharmaceuticals Pvt. Ltd.
Effective Date: 16 October 2026